FAQ

1. What are the drop-off and pick-up times? 

Drop-off time between 6:30 am and 1:00 pm.  Pick-up time between 5:00 pm and 8:00 pm.

2. Do you deliver and set up?

Absolutely!  We will deliver and set up each bounce house and make sure that it’s clean and in good working condition.  Set up takes about 15-20 minutes and requires a 120 V circuit with a minimum 15 amp breaker which is standard on most homes.

3. What are the bounce house rules? 

Adult supervision required at all times No shoes, eyeglasses, food, gum, candy, markers, crayons, pens or drinks.  No wrestling or fighting, No Silly String!

4. What type of surface is needed?

The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface your using for us to supply proper equipment.

5. What do I do in the event of inclement weather?

We know that weather/emergencies can be unpredictable and very harsh at times. We don’t want to run the risk of damage to our equipment or injury to the children. So, our policy is very simple. If you cancel for any reason before we set up, we will use your deposit towards a future rental (hopefully you will try to reschedule and we will do our best to accommodate the request). However, once we deliver and set up the product, no refund is available. There is also a risk in high wind situations. Although it does not happen often, there are times when we will have to decline setup if we feel it would be unsafe to use the equipment. Winds in excess of 15 – 20 mph would prevent us from safely anchoring the unit.

6. Serving the Central Arizona and Maricopa County areas:

Apache Junction Avondale, Buckeye, Carefree, Laveen, Guadalupe, Cave Creek, Chandler, El Mirage, Fountain Hills, Gila Bend, Gilbert, Glendale, Goodyear, Litchfield Park, Maricopa, Mesa, Paradise Valley, Peoria, Phoenix, Queen Creek, Scottsdale, Sun City, Surprise, Tempe, Tolleson.

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